Vivago FAQ - frequently asked questions

All about the Vivago Watch, the wellbeing and safety solution for elderly and vulnerable people.

If you cannot find the answer to your question below, please contact us.

Product FAQ

The Care Watch lasts for around 3 months on one charge.

The charging time for the watch is one to two hours. The watch notifies the wearer and all app users that the battery is low well in advance.

The watch uses a radio frequency to communicate with the base station.

Vivago base stations establish a radio frequency network allowing the use of Vivago watches.

Base stations use the GSM network to send information to a server, where it is then collected by a server running the Vivago Vista software.

The base stations contain a backup battery that lasts approximately 15 hours so there should be no loss of function while power is restored.

Please contact us so that we can discuss your individual requirements.

This can depend on a number of factors such as the thickness and composition of the walls in the house or care facility.

A single Domi POINT base station is usually sufficient to cover the property.

One of Vivago’s most innovative features is that it doesn’t base its alarms on an “ideal” person – there’s no such thing! We are all different. Vivago will accumulate unique activity data about the wearer and use it to determine whether or not their state of well-being is improving or deteriorating. This makes Vivago very effective in detecting positive or negative changes in the well-being of the wearer, because it is adapted to them and only to them.

The Vivago watch is not a fall detection device. If a person falls and loses consciousness, the watch can recognise an abnormal period of immobility and generates an automatic alarm. If the user falls but remains conscious, they can also call for help by pressing the alarm button on the watch. Even if they do not, an alarm will often be generated anyway.

Thanks to the watch’s ability to capture macro-movements, the Vivago solution is able to differentiate between normal and abnormal sleep patterns, e.g. unconsciousness, and so an automatic alarm will be raised.

We can teach you everything you need to know about charts and how to interpret them.

Yes. Vivago is compatible with many remote assistance products. Please contact us to check your requirements.

Besides illness or a decline in wellbeing and the resulting risk of falling, one of the most significant risks for vulnerable people is kitchen fires. If a hob is accidentally left on, a cooking fire can occur within minutes. For this reason, we recommend Unicook’s Airis Sense stove guard which considerably reduces the risk of fire on the hob, allowing the user to cook for themselves in complete safety. Airis Sense is also supported by remote assistance and building management systems and can report how often the cooker is used and when it cuts the power supply to the hob – a useful indicator of the state of health mental and physical of the user. For more information, please visit our partner site

The warranty for Vivago products is valid for two years.

Caregivers can check on your loved one’s wellbeing through the Vivago mobile app. They can see how well they sleep, if they’re active, and receive automatic notifications if their condition changes. Please contact us to request our case studies for concrete examples.

The watch is waterproof and can be worn in the shower or in the bath. However, it is not suitable for swimming with, or in hot environments like saunas or other high humidity conditions.

For remote assistance solutions like Vivago, a multi-network SIM is used so that any mobile network in the UK can be used by the base station. It is therefore very unlikely that signal problems will occur. However, there are other options if the signal proves to be unreliable. Contact us to discuss the options.

Actigraphy is a type of wearable sleep technology that tracks your movements to analyze when you sleep and when you’re awake. This can help doctors diagnose certain disorders and monitor the treatment progress of people who have already been diagnosed with a disorder. For more information, please see our article on actigraphy.

Installation is incredibly simple. The watch is placed on the wrist of the individual. The base station should be plugged in then switched on, somewhere in the center of the house or building to ensure a reliable connection to the watch throughout the home. That’s it!

Vivago is far more than an emergency call button.

The Vivago solution monitors the user’s activity, sleep and circadian rhythm, allowing it to create a holistic view of users’ wellbeing. If it changes – slowly or quickly – the Vivago solution automatically detects these changes and will send alarms and notifications.

This helps to better target care, prevent further deterioration of conditions and accidents, and catch warning signs of previously undetected health problems.

Vivago consists of three parts: the watch, the base station and the Vista software.

The watch measures the person’s activity levels and sends its data to the base station by radio. The base station communicates with the Vista server over mobile internet, where data is analysed using advanced algorithms. This analysis is what allows the Vivago solution to capture the well-being of its wearer.

We can walk you through the process of setting up notification exceptions on your phone so Vivago alarms can ring at full volume even if the phone is in silent mode.

The alarm will continue to notify you by ringing periodically on your mobile device until it is acknowledged.

Need help?

We are here to help you ! You can reach us on +44 (0) 20 8798 3623 or you can use our contact form. If you wish, we would be happy to call you back.

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If you have any questions or need advice, we’re here to help.